Support
we're here for you
Whether you want to stop by for a visit or need customer service, we’re here for you.
CUSTOMER SERVICE
We work really hard to make sure our customers are completely satisfied with all of our products. If you’re an existing customer seeking assistance with our products, we encourage you to explore our Owners – SylvanSport and Knowledge Base – Help Center first. They are designed to help you find solutions efficiently. We’re committed to responding promptly, typically within three business days. If we are currently seeing a high volume of support tickets. You may experience longer than average wait times. If your query relates to a product warranty claim, please use the form provided here.
Here is how you can help us help you:
OWNERS TAB: Explore our Owners tab in the main menu of our website. You’ll discover our Knowledge Base (https://support.sylvansport.com/) and Videos & Resources Tab, loaded with learning materials and technical documentation.
EMAIL: service@sylvansport.com Email us anytime. You can expect a response in 1-2 business days. Emails sent during a weekend or holiday will be responded to on the first business day following.
PHONE: 828.393.4927 Ext. 1112 Customer Service is available weekdays 9:00 am-5:00 pm ET.
SERVICE
For service or repair of your SylvanSport trailer that falls within our warranty policy, we will work with you directly if you are able to bring your trailer to SylvanSport. If you are not able to come to our facility in North Carolina, we will work with your local RV service center or trailer repair shop to get your trailer working properly again. We can ship all necessary parts to the repair location. We do require pre-authorization to cover any labor charges under our warranty policy. The repair location will need to send their repair estimate to service@sylvansport.com prior to completing any work.
For service or repair outside of our warranty policy, please contact us at service@sylvansport.com, and we can help schedule an appointment here at our factory in Brevard, NC, or work with a repair center of your choice with any parts or product information needed.