Support
we're here for you
Whether you want to stop by for a visit or need customer service, we’re here for you.
CUSTOMER SERVICE
We work really hard to make sure our customers are completely satisfied with all of our products. If you’re an existing customer seeking assistance with our products, we encourage you to explore our self-service tools first. They are designed to help you find solutions efficiently. We’re committed to responding promptly, typically within three business days. If we are currently seeing a high volume of support tickets. You may experience longer than average wait times. If your query relates to a product warranty claim, please use the form provided here.
Here is how you can help us help you:
OWNERS TAB: Explore our Owners tab in the main menu of our website. You’ll discover our Knowledge Base (https://support.sylvansport.com/) and Videos & Resources Tab, loaded with learning materials and technical documentation.
ASK THE COMMUNITY: The SylvanSport Owners Group (https://www.facebook.com/groups/SylvanSportOwnersGroup) is a vibrant community of owners and product experts. Your question may have already been answered in the group, getting you the solution faster. Please note that you must be a register SylvanSport trailer owner with a VIN to participate in this group. For gear inquiries, please use the knowledgebase link above or the email/phone listed below.
CHAT BOT ASSISTANCE: For immediate help, consider using the Chat Bot, located in the lower right hand corner of our website. Available 24/7, it’s a quick and convenient way to get answers to common questions and issues.
We appreciate your effort in providing us with as much information as possible. Whether it’s photos, screenshots, links, or additional details, they all assist us in better understanding and resolving your issue.
EMAIL: info@sylvansport.com Email us anytime. You can expect a response in 1-2 business days. Emails sent during a weekend or holiday will be responded to on the first business day following.
PHONE: 828.393.4927 Customer Service is available weekdays 9am-5:00pm ET.
SERVICE
For service or repair of your SylvanSport trailer that falls within our warranty policy, we will work with you and your local RV service center or trailer repair shop to get your trailer working properly again. We can ship all necessary parts to the repair location. We do require pre-authorization to cover any labor charges under our warranty policy. The repair location will need to send their repair estimate to warranty@sylvansport.com prior to completing any work. If you are near our factory in Brevard, NC, we can also handle the repair/service here with an appointment.
For service or repair outside of our warranty policy, please contact us at info@sylvansport.com and we can help schedule an appointment here at our factory in Brevard, NC or work with a repair center of your choice with any parts or product information needed.
PRODUCT SALES
Support for prospective customers in need of product or purchasing information.
We’re here to help you pick the right gear or trailer and make the purchase process easy peasy.
EMAIL: sales@sylvansport.com Email us anytime and a SylvanSport Product Guru will get back to you as soon as soon as possible (usually within 1-2 business days). Emails sent during a weekend or holiday will be responded to on the first business day following.
PHONE: 828.393.4927 Our sales team is available weekdays 9am-4:30pm ET.